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- Leadership involves various aspects, ranging from vision and enthusiasm to trust and vitality.
- Tom Peters & Nancy Austin emphasize the importance of leadership at all levels of the organization.
- Leadership involves management, coaching, supervision, and creating heroes at all levels.
- "Leadership means vision, guiding, enthusiasm, love, trust, vitality, passion, obsession, consistency, use of symbols, attentiveness as illustrated by the contents of one's calendar, total drama (and also management), creating heroes at all levels, coaching, effectively overseeing, and a whole lot more. Leadership must exist at all levels within the organization".
{Tom Peters & Nancy Austin}